business operations analyst resume

business operations analyst resume

Beautiful templates with eye-catching designs, Data-driven tips to help you make the most of your experience, Step-by-step walkthrough so you know what to focus on, Built by Google engineers with years of hiring experience. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. I am an all rounder with expertise in business, finance and operations. Must be able to manage individual workload and deliver agreed upon project milestones, Serve as liaison between the Technology organization and the business users, Intermediate Skills level in technologies below, Become an expert in the use and understanding of PPS planning tools and systems, Review and analyze current demand changes and supply matching, as well as proactive communication to the regions and suppliers regarding long range forecasts, Extensive interface with various functions including procurement, marketing, pricing and finance, Communicate launch schedules, qualifications, demand levels and changes, quality issues, and EOL lock volumes to regions and suppliers, Responsible for first level Supplier escalations, Own and maintain direct and effective communication channels with suppliers US or HQ contacts, Excellent planning and communication skills, Demonstrated ability to negotiate with, and influence, others, High Fluency in English ( written and verbal ) and local language, Excellent knowledge of procurement practices, terms, negotiation concepts, planning tools, and business law, Excellent MS office desktop skills ie Outlook, Powerpoint, Word. Works with project manager(s) to ensure the integrity and completeness of the solutions delivery process. If youre a senior business analyst this means you need to keep your education small to allow for more room to talk about your work experience. Must be detail oriented, Demonstrate commitment to continuous improvement in a dynamic environment, Must be willing to put in extra time and effort if need be. Business systems used include JD Edwards / Oracle, Clarity, Hyperion HFM, Advance level on Microsoft Office (Excel/Access/PowerPoint), Supports the business through compiling, preparing and reporting metrics and statistical data used in the analysis of operational performance of designated areas, Compiles and prepares information and analysis for review by senior level analysts and management, Actively participates in assigned projects and creates business requirements with the assistance and direction of other associates, Creates and executes functional programs, practices and processes, Collaborates with team members on issues and problem resolution, Evaluates business problems and recommends solutions, Supports day-to-day business operations functions, business system applications and technologies, Partner with APj sales operations head and regional Biz ops leaders, 6 year+ experience in creating Excel reports and Dashboards merging data for diverse data sources, 3+yr experience in SQL or VBA macros would be an advantage, Partner with the GSM Finance Team & GSM Staff on fiscal year budget planning, Manage the budget impacts of attrition and requisitions, in partnership with GSM Finance and GSM leadership, Provide a consistent framework and approach to budget management by each GSM function, Own and manage multiple business operations processes across the GSM organization, 1-2 years Supply Chain or Business Operations experience, Proven track record of delivering on commitments, Strong verbal and written communication skills; Ability to clearly articulate ideas to senior leadership, Ability to find creative solutions to problems, Partner with the Functional Strategy & Planning Program Manager to align GSM commodity strategies to our overall Global Supplier Management and Supply Chain Operation strategies, Be hands on, making use of tools such as Tableau and Smartsheet for analysis and internal service reviews to supply chain executives, Provide a consistent framework and approach communicating our strategies and key metrics, MBA preferred; Bachelors Degree required, 4+ years of experience in a Sourcing and Supplier Management role, 4+ years of Supply Chain experience and/or Operations experience, Experience leading change, with a passion for driving and enabling continuous improvement of business processes and policies, 1-2 years of experience leading cross functional Projects, Effective, timely, and accurate financial administration of software license sales and services project orders within the companies Salesforce.com CRM system. Business systems analysts can be called BSAs, computer systems analysts, and even systems architects. I am quite versed and can comfortably operate in the science, as well as, business arenas. At times, may work independently with limited supervision, Bachelors degree in Business, Finance, Accounting or Management is required or equivalent work experience, Ability to take large amounts of data and summarize for the appropriate audience, Quick learner and self-starter who has the ability to work independently or within a team environment, Detail oriented and the ability to maintain a high level of accuracy, Proficiency with MS Office Suite (Excel, Word PowerPoint & Access), Ability to prioritize and manage requests/competing while meeting established deliverable dates, Analyze and document business requirements and operational processes, Develop test plans, test criteria, scenarios and documentation; ensure acceptance of delivered solutions, Investigate operational problems; recommend solutions to customer, Monitor performance of systems to ensure continued systems efficiency, Research emerging technologies and recommend solutions that align with business goals, Apply and communicate changes and new trends in systems/technology, Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results, Discover issues and determine scope, scale and impact, Experience in researching, compiling, and documenting data, business processes, and workflow, Exposure to managing multiple priorities independently and/or in a team environment to achieve goals, Effective skill analyzing and organizing problems or work processes for technical solutions, Effective skill applying innovative approaches to solve technical design issues, Desired- Familiarity with Navy Federal Project Portfolio Management (PPM) knowledge, Desired- Effective database and presentation software skills, Business Ops Analyst is responsible for assisting with project setup, teardown and maintenance in the internal time-tracking and billing tool OpenAir (OA), Responsible for correct billing and revenue rules set-up in accordance with legal documents and customer policies, Responsible for weekly charges creation and customer pre-invoices generation and reconciliation with the final invoice generating system, Expected to provide weekly and quarterly support to Regional Business Partners on revenue and utilization forecasting, assisting with timesheet compliance and other operational process checks, Responsible for assisting with weekly and monthly reporting and comprehensive tracking of Pivotal business KPIs where applicable, Help with training and ramp up of the Co-Op program in Service Operations, Responsible for helping drive resolution on client or internal department queries within Professional Services Organization, Ability to liaise with multiple internal divisions and departments, Analytical ability, problem solving skills, cross-functional skills, organizational skills, Ability to multitask when dealing with urgent requests, while maintaining the appropriate level of detail, Ability to prioritize and take direction well, Finance/Business degree or consulting background preferred, Proficient with MS Office applications, most notably Excel, Business Ops Analyst Intern is responsible for entering, maintaining and billing out reimbursable T&E to customers in accordance with customer policies and legal documents, Responsible for correct T&E budget set-up and drawdown for projects in internal time-tracking and billing tool OpenAir (OA), Providing weekly and monthly reporting on reimbursed T&E, outlining potential gaps and maybe assisting Delivery Managers/Office Directors with making data driven business decisions, Liasoning with multiple departments leads (Travel, Relocation, Service Operations, Finance Operations, and Delivery Managers) to support and improve T&E processes, Responsible for maintaining internal T&E and documenting other Service Operations processes driving consistent improvement, Responsible for helping drive resolution on T&E related queries within Professional Services Organization, Ability to liaise with multiple divisions and departments, Current enrollment in Finance/Business degree program at University or College, Work with representatives from designated lines of business to identify opportunities to change or enhance existing complaint identification & escalation strategies based on policy, procedure, regulatory changes as well as performance opportunities identified through the quality process, Assist with identifying and developing reference materials and documentation for skill development sessions and other training initiatives, Co-facilitate MB Complaint Working Committee, Provide SME support or assist in new hire training classes, when necessary, including the onboarding process and floor transition, Review new and updated procedures to ensure clarity and accuracy and recommend/submit procedure updates when opportunities are identified, Contribute to the oversight of complaint management activities and drive consistency at the sub-line of business level, Develop and maintain critical Complaint Management reporting identifying trends that should be escalated to the Risk & Controls committee, Bachelors degree (or equivalent experience) in Finance, Economics, Statistics, Math, Business Administration, Computer Science, or related discipline strongly preferred, One to three years of prior experience in mortgage banking servicing, operations or originations. Staff Accountant Consolidated financial statements and accounted for unconsolidated subsidiaries. If there is anything I can do to help you land your next business analyst role, please dont hesitate to reach out. In the business world, companies seek individuals who are consistent in producing results. Here are the high-level formatting tips you should keep in mind for your business analyst resume: Since your goal is to keep your resume to one page, every inch of real estate is valuable. and with all levels of employees including management, Typically 6-10 years of experience in a supply chain function, Excellent understanding of supply chain processes (plan, source, make deliver), Very Strong project management skills, with capability to manage cross functional teams in multiple geographies, Thorough knowledge of inventory modeling and analysis, Strong leadership skills including team-building and conflict resolution and management, Excellent understanding in developing and managing a trade compliance program, Bachelors degree and 10+ years of personnel security work experience. Ensure integrity of metrics being reported and of the data being collected, University degree in addition to a proven track record in a similar role, preferably from Finance, Integrated Supply Chain or IT environment, Proficiency in MS Office software applications, including Access, Excel, and PowerPoint, Conduct research needs analysis, define project scope and goals, and determine deliverables from a market, customer and/or competitive viewpoint, Create resultant deliverables for analysis and communicate with appropriate internal clients, including senior analyst/team leader, manager, research group Director, product marketing management, sales management, business unit management, engineering management, and others, Utilize external resources, including companies such as IDC, Evaluator Group and Market Reach to collect and analyze data. Formatting a resume so that it looks professional and attractive is important. Skills like Looker, Tableau, and SQL rank highly in this specialized job market. Talking about a project you worked on to scratch your own itch demonstrates to a hiring manager that you have the desire and skills to succeed as a business analyst. No special physical demands are required to perform the work, Design, build and deliver new enhancements and functionality, Issues resolution, functionality support, problem solving, Tier 2 and vendor interface, Compile data and report out finding, under limited supervision, perform data analysis procedures aimed at ensuring reporting accuracy, Lead a cross functional team (IT, Metric Owners, and internal team) to investigate and implement necessary system/reporting requirements relative to new reporting initiatives. You got this! Experience in change management or ongoing management programs, Familiarity with U.S. Bank risk management culture and framework, 2+ years in an Operations or IT Analyst role required, 3+ years preferred, Prior success with business process analysis and reengineering, requirements gathering and documentation, operations execution demonstrating operational rigor and discipline preferred, Delivers to milestone dates, manages resources effectively, and can juggle multiple activities at once to accomplish goals, Home services and/or warranty business prior experience is preferred, Experience with CRM (Salesforce) and ERP (SAP) applications preferred, Knowledge of home services and home warranty competition, Texas Real Estate Commission rules, Competitive Retailers, Comfortable working with cross-functional business team composed of people with diverse backgrounds, Exhibit technical and analytical aptitude, Help lead development of new reporting and operational processes to scale the business as we grow, with the ability to touch all departments from design to warehouse, Relentlessly drive efficiencies and process automation through collaborating cross-functionally to learn business needs, scope out inefficiencies, and develop and implement value-added solutions, Develop and present operational and some financial reporting and analysis across all departments (sales, operations, marketing, warehouse, design, etc. I am an accomplished business analyst and a master at digital publishing/content operations. - Lead, Anticipate business issues and identify solutions - Considerable latitude, Significant experience in leading collaborative work teams, Significant experience in problem resolution including determining root cause, scope and scale of issues, Significant experience in supervising and leading managerial staff, Advanced skill applying innovative approaches to solve technical design issues, Advanced skill interpreting and synthesizing large amounts of information, Desired - Advanced knowledge of Navy Federal Project Portfolio Management (PPM) knowledge, Desired - Advanced knowledge of credit union operations/processes and procedures, Work with internal stakeholders to drive prioritization and requirements gathering processes for new business requests, Lead detailed forecasting and analysis of bookings and revenue, identifying upside/risks, Develop and maintain accurate data surrounding customer account reporting and analysis; drive actionable strategies for the business, Assess the operations of the organization to present suggestions to problems and generate procedures for effective decision making, Establish or refine monthly dashboard reporting in Jira and Financial Force for the Support and Services organizations, Create and manage project plans, monitor progress and timelines, identify and resolve issues to ensure success, PSA Administration utilizing Financial Force, measuring project profitability, Partner with Finance and Accounting on capacity planning, customer invoicing, vendor contracts and renewals, 5+ years experience as a Business Analyst or Consultant in a mid to large sized organization with demonstrated leadership driving projects in a matrix organization, Strong organizational skills, attention to detail, and ability to prioritize a varied workload with multiple stakeholders, Demonstrate strong problem solving skills, process-driven mindset, and resourcefulness, Flexibility in shifting direction quickly when priorities change; excellent multi-tasking skills and the ability to learn quickly in a dynamic environment, Baseline ability to manage stakeholder expectations by understanding stakeholder needs, determining alternatives to meet requirements and communicating appropriately, Excellent verbal and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences, Accountable team player with a constructive attitude, problem-solving and customer service mindset who is able to work with virtual cross-functional teams, Experience working in / with consulting and customer success is a plus, Experience with Salesforce products and platform. ), Able to quickly understand the challenge/issue presented and provide creative solutions that meet standards and business needs, Handle multiple work assignments from different portfolios, Proven delivery of medium to large scale projects with varying degrees of complexity, In-depth knowledge of Connexions Loyalty technologies including SQL, XML and web application concepts, Requires ability to understand the client area's functions and systems, Demonstrated ability to understand and recommend implementation strategies for n-tier technology (i.e. Business Operations Analyst Resume Summary Phrases To Write A Professional CV Statements I am extraordinary at analyzing the details of my business operations. Master's degree preferred, Minimum 5-8 years experience in Banking, Systems or Operations, Minimum 4 years experience in Payments Product groups including Treasury Management, Card Services, or Global Payments, Six Sigma Green Belt or PMP certification preferred, Possesses a broad understanding of Payments industry and supporting business system requirements, Ability to lead large matrixed groups toward the development of common solutions, Ability to manage multiple projects, work under pressure, and adapt to changes in the work environment, Ability to present to senior leadership on sensitive subject matters, Highly skilled in Windows based software programs (Outlook, Word, Excel, PowerPoint, Visio). Effectively communicate newly developed process/policies to the necessary stakeholders Instill data quality in all solutions delivered, Engage with IT to transform existing solutions to new methodology and technology. Ill also share some tips that Ive learned from other great business analyst hiring managers to help you land that first-round interview. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Displaying internships becomes less critical if youve already landed roles in business analysis after graduation. For example, if theyre looking for someone with experience in Business Requirements, be sure to list it in your resumes skills section. Experience with Vignette Content Management Systems. - Select from thousands of pre-written bullet points. Assisted in attaining a higher contract renewal rate by implementing procedures to improve data integrity of existent returned parts database. More likely than not you should not include a resume objective or summary. Specific knowledge of the policies,procedures and systems pertaining to servicing, operations or originations is preferred, Excellent project coordination and project tracking skills, Must demonstrate strong time management skills, ability to multi-task and handle multiple task, Proven ability to communicate technical information is at a business level, Experience in leading and developing geographically disperses teams. I have been a good friend as well as mentor in regards to business and operations. one year later, Familiarity with credit union operations/processes and procedures, Working knowledge of credit union operations/processes and procedures, Lead large, advanced multidisciplinary projects & initiatives of considerable business risk & impact, Anticipate business issues and identify solutions, Advanced knowledge of credit union operations/processes and procedures, Participate in Business Operations projects as necessary, Analyze and make recommendations on business issues and opportunities, Communicate with Field Sales to understand customer needs and business opportunities, Participate in process innovation to develop/identify procedural gaps, drive for improvements, efficiencies, achieve results and enhance customer relationships, Demonstrate compliance with internal procedures, processes and values, Work closely with Managers and Directors to further develop skills within areas of responsibilities, Advanced detailed understanding of profit levers and financial impact to better understand business profit drivers, Dedicated support to specific Sales Management team in the formulation of customer strategies and tactics, Develop financial and information support systems to identify specific opportunities and to track and measure progress toward key goals and initiatives, Pricing analysis on all proposed agreements to ensure pricing guidelines are maintained and to quantify the impact that proposed pricing would have on sales and profit, Prepare profitability analyses to assess the profitability of either proposed contracts or specific business entities and ensure that business profitability strategies are achieved. ), Basic understanding of project management methodology, Developing business acumen and technical knowledge within area of responsibility, Introduction to HP's overall supply chain strategy, Basic understanding of Material Requirements Planning (MRP) and ATP, Basic understanding of import/export regulatory requirements and compliance, Required to work on projects of medium/High complexity and display excellent programming capabilities using SQL Server and .Net (ASP.Net and C Sharp), Evaluate and define functional requirements for DW and BI solutions with Business users, Define Data Acquisition and Data Integration Design and logical data models that are globally scalable and reusable across multiple source systems, Define Analytic capabilities requirements and design (Dashboards, Scorecards/Performance Management, Ad-Hoc, Slice/Dice, Alerts and Guided Analytics, Search and Text, Prediction and Simulation), Capacity to solve problems, identify options and propose a solution in MS BI technologies, Incident Management, User Management, accuracy Checks, Quarterly Activities and Change Management, Create, execute and document test cases and results, Prepare process documentation for all processes. A company's operating costs may include any overhead -- an office's leased space -- in addition to office material costs, such as paper, ink, and staples; employee salaries; and any resources required to make the product. Deal experience: Reviewed portfolio holdings and performance with clients. Be consistent with formatting. Risk Assessments Coordinate and schedule risk assessments assigned by the Compliance Manager and the Director of Communications, Compliance, Finance, and . Must cite examples of developing, organizing, initiating and maintaining a mission critical project and successfully accomplishing set goals, Proven experience coordinating multiple projects/assignments simultaneously, and completing assigned tasks accurately and on a timely basis. Which do you think is more effective in convincing the hiring manager theyre a highly qualified business analyst? Main levers may include deal page changes (Product), deal structure enhancements (Sales), improvements in partner operations (Operations), enhanced customer service and self-care features (Customer Service / TeleCo), Monitor and identify issues that impact our ability to complete customer transactions, or completing required business processes, Design and build out monitoring dashboards that help detect trends/patterns of customer behavior and uncover issues within our systems, Using dashboard and other reporting, monitor our website performance and related services, Work with internal and external partners to identify the root cause and impact of issues, and create mitigation plans, Actively work on defining new requirements, collecting information for new business cases and rolling out deliverables for process improvement opportunities in coordination with our Ops, Sales and Market Management teams, Identify solutions to recurring business process problems, and work with internal teams to close those gaps, Partner with product management; contribute to requirements and roadmap items that improve the way our systems are built, Provide leadership and oversight on various projects of a complex nature (Retail Loss, Anatomy of a Deal, Integration of LAR and the EMEA Extranet Rollout), Provide measurable input into new products, processes, standards, or plans in support of the business, Bachelors degree, preferably in business or computer science, 1+ years of experience in business or systems analysis on projects with cross-functional teams in a fast paced environment, Solid understanding of Salesforce objects and functionality, Understanding and ability to work with metalanguages such as XML or JSON, Ability to communicate effectively with both developers and non-technical business partners, Excellent interpersonal, verbal and written communication skills for audiences at multiple levels, Self-motivated individual; organized; action oriented; results driven, Experience with startup environments as well as larger scale enterprise projects, Strong problem solving, negotiating, influencing, facilitation, organization, prioritization, decision making, and conflict resolution skills, Outstanding communication skills, both oral and written, Strong working knowledge of MS Excel/PowerPoint/Word, Develops report specifications of data requirements and provides analysis to resolve business-related problems, Improves reporting processes whenever possible, Assists in managing projects through completion including project tracking, monitoring, reporting and administration. So soft skills wont help you get past phase 1. }, Exposure to SharePoint/Script languages (VBScript/Javascript)/VBA, SSIS, SSAS, SSRS/QlikView would be an advantage, Leads a broad range of complex supply chain processes, such as inventory analysis and planning, demand planning, import/export operations, and sales and operations planning (SOP). Business operations analyst resume. Business Operations Analyst is responsible for developing operational KPIs and ensuring all process and polices are understood and adhered to by all stakeholders. Windows/Unix Engineering and Administration, Network Engineering and Operations, Batch Processing, and Mainframe / Large Mid-Range environments, Minimum of 3 years of experience managing projects for complex information technology operations and infrastructure environments; as well as a proven track record of experience with business analysis, requirements analysis, project management, and process engineering, Minimum of 3 years of experience acting as a liaison, interfacing with technical and business stakeholders within multiple lines of business, gathering and analyzing requirements, creating use cases, defining and establishing process, creating project plans, managing multiple simultaneous IT Infrastructure and Operations-based projects, and handling support for IT Infrastructure and operations initiatives, Expertise with and solid understanding of system monitoring tools used in an operations environment, Familiarity with SAN, NAS, and Back up tools, including knowledge of NAS Filers, SAN Frames, LUN, Volume Groups, Netbackups, Tape Libraries, Deduplication, NAS Vaulting, Snapshots, Familiar with commands for Unix, Linux, and Windows, Strong customer service skills, strong problem solving skills and decision making ability, strong written and verbal communication skills, ability to follow policies and procedures, and attention to detail, Experience in the creation and execution of test scripts, Participate in and/or lead requirements gathering sessions for new system requirements or enhancements to existing systems for Finance applications like Global Payroll implementation (Payroll), HelpNow (IT ticketing and tracking systems) and other finance projects; drive stakeholder groups through system design decision making process, Provide backup support on current Finance systems and cross train with team members in the BTA Finance team. Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set. Advanced Search. As a senior business analyst, you're at the top of your field: a field heavily steeped in well-documented data and reporting. I have excellent abilities to connect with the people and to scale up the business operations. ), Proven ability to identify root cause, conduct analysis and identify solutions, Develop an understanding of our current account metrics and how they relate to business tactics, Assess sales new deals and renewals to ensure that they align with company strategy, Review weekly Gross Bookings and Churn files for accuracy and identify potential revenue leakage, Strong analytical, quantitative, written, and interpersonal skills, Strong proficiency in Excel and PowerPoint, A strong attention to detail and the ability to multi-task within tight deadlines is a must, Bachelors Degree in relevant field; finance or business background required, Leads the deployment of an overall region performance management framework to define, analyze and report key performance metrics across the region for all sites, Works with team members to develop a strategy to assess and analyze the total Facilities Operational cost for the sub regions, providing clarity on where major costs reside, Leads the development of the annual Business Plan and supports CIP and CAPEX budgeting for the sub region facilities management organization in collaboration with COE where applicable, Partners closely with finance to track budget vs. actual performance for the organization throughout the year including the coordination for the major financial updates, Uses metrics and benchmarks (both internal and external) to identify best practices, cost reduction, process improvement and redesign initiatives.

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business operations analyst resume