Will have to look into my legal options. Not only could it damage the device in which it is housed, but a battery emitting toxic gasses is a fire risk. Not quite 2 years, but more then 1 year. Batteries that fail after 3 years are dead of old age and use. This is just a short video of me fixing my Dell XPS 15 9550 swollen battery. OEM batteries are still available for this model. Mind they often don't have replacement batteries in stock, even if you'd want to pay. I'm in Florida. Any device with a Li-ion battery can suffer a similar fate to our XPS 13 9350. I suspect that is the cause since the battery doesn't discharge often. Waves MaxxAudio Service Application must run in Task SW'21 on Precision 5760, Win10Pro, NVidia A3000. r/Dell. XPS 13 swollen battery rant. Then remove it, very carefully, following the online service manual. https://www.parts-people.com/index.php?action=item&id=23830, https://www.parts-people.com/index.php?action=item&id=21119. https://www.dell.com/community/XPS/XPS-15-9560-swelling-97wh-battery-6GTPY/td-p/6138359. Computers have been an integral part of my daily activities since the time of the Commodore C64 and Atari 1040ST. If my laptop is broken, then I can't make videos1 Oh and also thank you for all . All costs were borne by the editor too. Pricking the old battery cover with a small Phillips screw driver, the air escaped and the old battery flattened back. one could say failure by design! My 9370 had the swollen battery issue. Battery swelling typically occurs following years of use. Has anyone else had this problem and had any success getting Dell to repair under the warranty? Dell XPS 13 (9380) (512GB 16GB RAM) at Amazon for $225 Dell XPS 13 price and configuration options We reviewed both the 1080p and 4K versions of the XPS 13. The touchpad doesnt seem elevated, so maybe it is just bad bezel fit? The battery had only been secured to the frame with a few screws, as had the bottom case. Or have a custom setting so that it only charges up to 80% to keep the battery healthy. Visually, the trackpad appeared to have dropped into the top case slightly, making it look as if there were a problem with the mechanism itself. I had exactly the same problem in my 18 months old XPS 15 9560 a couple of weeks ago. In the future as soon as I detect any swelling in a battery I'll replace. Dutifully, we received a call on December 24, with the Service Center informing us that it would take until December 26, because of Christmas Day, before Dell could source the necessary replacement parts for our machine. This XPS is so fancy with its metallic body and all these delicate tiny screws. If the connector is stubborn, push a little at one side, then the other, to "walk" it out of its socket. Some facts about Dell based on my experience: I purchased a Dell XPS 13 9350 in September 2016 ($1700). Source: https://www.notebookcheck.net/Dell-offers-to-replace-swelling-XPS-15-9550-batteries-for-free-even-if-out-of-warranty.247546.0.html. They stick behind the reason: That model is not in the recall. I did some searching on Google and forums and could not locate any discussion on these particular models, but it still has me pretty worried. latitude vs inspiron what is the difference ? Touch pad bulging up cause swollen battery. We also recommend the Dell XPS 13 7390 review. Dell XPS 17 9700 Battery Drain secretly solved via an Got in a skateboard crash and damaged my xps 15 bottom My laptop already has windows 10 enterprise but it wont What is in this partition, and is it safe to delete it. Press question mark to learn the rest of the keyboard shortcuts. We are not affiliated with Battery University for reference, but it has published extensive data about preserving the health of Li-ion batteries. I email Dell Support the same day. 74Wh and 6-cell. The real reason: That model is 18 months old, and we see our computers and disposable, so we won't fix it and hope you buy a new Dell. By 13:20 the technician had finished his repair, with the trackpad and top case returning to their original states once the battery had been replaced. Punctually, the technician arrived at 13:05 and with several boxes of spare parts in case the swollen battery had damaged other components of our laptop. After research I see that Dell acknowledges the issue in their later model 9550 and is doing replacements and fixes for free. They claim swollen is almost the new normal for the new flat batteries and not a safety issue. It comes in 2 variants 11.4V and 11.1V and both are inter-changeable and compatible with Dell Inspiron 15. Disconnect and remove Battery. The computer is only 1 year 4 months old;the battery has been expanding for some time now (the trackpad became hard to click a few months ago), and now it is visibly raised above the level of the rest of the computer. For security nerds- Dell and Intel have a live podcast Press J to jump to the feed. I have a swelling battery under a raised trackpad on my 9560. This Dell Inspiron 15 7567 Battery is built with Highest Quality Components and Best Quality Cells which provide Longer Life with efficient charging. Awesome, I was just litterally looking around in my XPS's BIOS settings and saw those options you mentioned. XPS 13 9350 Battery Video tutorial repair manual Installation and Removal Instructions XPS 13-9350 (P54G002) CMOS Battery Step 1 Use fingertips to open XPS badge. The base model XPS 13 I. You can use the laptop with only the adapter but yes you will have to buy a new battery. but for the past few months I have been noticing that a charge lasts about half as long as it used to and the battery is swelling quite a bit, pushing up . Within a few seconds, he had set to work, only requiring a flat surface and good light as a makeshift workstation. u can use the dell power manager and set to custom, If you go to the bios before windows load spamming f2, you can change the battery setting to primarily use the ac adapter when fully charged. Last Updated: February 15, 2022. prometheus lighter repair Search Engine Optimization. The phone number to spare parts is 1-800-372-3355 and be sure to give them your service tag number. Dell actually has an advisory about swelling batteries somewhere recently. Mako Driver Kit - 64 Precision Bits. Waves MaxxAudio Service Application must run in Task SW'21 on Precision 5760, Win10Pro, NVidia A3000. After much back and forth, the representative took our telephone number and assured us that the earliest service appointment would be the following Monday, December 24. Check that warranty, the battery is most likely excluded. An Amazon search reveals that replacement XPS 13 batteries can cost as little as US$29.99, although we would recommend buying one from directly from Dell or an authorised repair shop where possible. Press question mark to learn the rest of the keyboard shortcuts. In fact the swelling was so bad i have removed it as I thought it dangerous to keep running a current through it in its confined space. This guide shows how to remove and replace the battery for the Dell XPS 13 9300 laptop. Incidentally, the technician services Dell and Acer products. Judging from the posts in this forum, this does not seem to be a true statement, and the problem seems rather comparable to the 9550. Dell XPS 13 9343/9350 Laptop Battery | New / Part Only. If you go to the bios before windows load spamming f2, you can change the battery setting to primarily use the ac adapter when fully charged. https://www.notebookcheck.net/Dell-offers-to-replace-swelling-XPS-15-9550-batteries-for-free-even-if Also remove the battery as soon as possible. BIOS screen. Marc Almgren. a very bad design floor. The issues with our Dell XPS 13 9350 were a slow burn. QC has fallen off a cliff though, . The best case would be to turn off the laptop, which would eliminate the chance of the battery being stressed any further. Moisture can also trigger a similar process. YKKap Venato D30 Venato D30 4SIMPLE . Initially, the previously reliable trackpad had started missing clicks until its whole left-hand side stopped working. I usually leave my laptops plugged in to the AC adapters all day long. In the case of Dell there is no room for any eventual swelling so battery ends up buggering up your 2000 USD laptop. That way it would affect the battery less. You can purchase a new battery from Dell at the number below, of go to the following site. We would recommend taking steps to prolong battery health when you first receive a machine too. Starting from the back of the computer, pry up the base cover using your fingertips. If the adapter says None or Unknown then it's an issue with the adapter. Dell XPS 12 9Q33/L221X, and XPS 13 9333 Replacement Battery $84.99 Buy Step 1 Battery Be sure to power off and unplug your device before you begin your repair. The Dell XPS 13 2 in 1 review will show that this no longer has to be the . >I keep the laptop plugged into a Dell thunderbolt TB 16 docking station 24/7. An Amazon search reveals that replacement XPS 13 batteries can cost as little as US$29.99, although we would recommend buying one from directly from Dell or an authorised repair shop where. If you can't remove it right now, keep it discharged, set 0 or the lowest possible charge level in BIOS or in Dell Command | Power Manager. Replaced in 5 minutes from watching YouTube tutorial. I am surprised that Dell think this is OK for a premium laptop. I also had the exact same problem in my XPS 9560. This reduces the risk of a dangerous thermal event if the battery is accidentally damaged during the repair. Disappointing performance for a laptop in this price range. A representative offered December 27 as the earliest repair date, which we postponed until January 2. . Essentially, you should minimise any unnecessary stress and heat. 3 people found this helpful. Step 3 We did so via an online form on the Dell Support website and received a call-back at 11:20 by a member of the German support team. I purchased a Dell XPS 13 9350 in September 2016 ($1700) On 3/28/18 I notice that the battery is swelling and has warped the keyboard and trackpad. JD25G 9350 9343 Battery for Dell XPS 13 XPS13 13D XPS13D 13-9343 13-9350 13D-9343, 90V7W JHXPY 5K9CP RWT1R 0RWT1R 0N7T6, XPS13-9350-D1608 D1508G D1708. Press J to jump to the feed. I cannot send my laptop in, as it's my work computer and has sensitive PII due to the nature of my work. Dell XPS 13 (9370) Swollen Battery Swapping 1,476 views Sep 7, 2020 Here is the video I would like to share with you that I replace the swollen battery from Dell XPS 13 (9370). Free shipping to Ban Batteries do swell a bit but that is usually accounted for in the design of the laptop so as to not affect the hardware. Dell produces vast numbers of XPS laptops, so it unsurprising to find several Dell Community threads about XPS machines suffering from swollen batteries ([1] [2] [3] [4]). Their justification was that battery swelling was not a continuing problem for the 9560. Posted by 5 months ago. In other words, well after a typical 2-year warranty has expired. After walking me through hardware testing, driver updates, a BIOS update, and even a windows reinstall they finally sent a technician to replace the touchpad. For your safety, discharge your battery below 25% before disassembling your device. Dell XPS 13 9360 Battery. Without the battery, the laptop should run off AC power. Current item. A quick Google search demonstrates that this is a common problem in XPS models, due to swelling of the battery. Create an account to follow your favorite communities and start taking part in conversations. However, please keep in mind that the company may struggle to meet this around the holiday season or if it lacks the necessary parts for older machines. I have a BA in International History and Politics from the University of Leeds, which I have since converted to a Law Degree. I suspect that is the cause since the battery doesn't discharge often. Owners of Dell XPS 13 Plus (9320), what has been your experience with it? Can you press it, will it pop into place? 4.4 out of 5 stars 291. Dell claims that this is not a known issue on the 9560 and therefore refuses to provide in-home service to fix the problem despite the fact that I have a 5 year-in-home service extended warranty. Unscrew and remove Bottom Base (1 X 1.6mm x 6mm) (8 x M2 x 3mm ). It required replacing the battery, and repairing the motherboard. That way it would affect the battery less. Disclaimer: Dell did not sponsor or approve of this article, with our account being based on a real claim. After research I see that Dell acknowledges the issue in their later model 9550 and is doing replacements and fixes for free. I currently plan to remove the battery and work plugged in. On 4/3 I receive an autoresponse email from Dell stating that my Warranty and Ownership Transfer has been done and a new address is associated with my laptop Service Tag number. A supposed fix in the 9560 vs 9550 (which was recalled) may only apply when using the power cord that came with the 9560. . Please note that these are all in German. Don't forget the little screw under the XPS magnetic panel. The support engineer refused to look at the logs to confirm it was done internally, and I suspect my service tag account/record was open when another support inquiry came in. Mostly worried about the fire hazard side of things associated with the bulging batteries when no one is home. While most swollen ones don't explode, a few of them did, and they sure are an increased fire hazard. Drain the battery slowly, with laptop idling. (7590) are the same body and batteries as the 9560, so make of that what you will. Bought a legit one on Amazon for under $50. Just be sure to purchase a genuine Dell battery for proper operation. To my knowledge, only the XPS 15 9550 has received a temporary recall, though other XPS models suffer from the same dangerous problem. I recently changed the battery on my XPS 15 9560. It has same specs i.e. I purchased my XPS 15 9560 laptop about 15 months ago and have just today noticed that the bottom edge of the trackpad has raised, though I've felt that the trackpad has not been functioning optimally for about the past month. Dell actually has an advisory about swelling batteries somewhere recently. Log In Sign Up. I bought a new Dell laptop directly from Dell in November 2020. I haven't seen people complain about battery swelling in the 9xx0 series, but I don't think they've been around long enough for batteries to swell. $109.99. Samsung is not immune either, lest we forget the Galaxy Note 7 debacle. I continue to site sources on the Dell Community Forum where this is indeed an issue with the 9350. Got in a skateboard crash and damaged my xps 15 bottom My laptop already has windows 10 enterprise but it wont What is in this partition, and is it safe to delete it. Only issues with the keyboard and USB ports keep this. It. I just got this new dell XPS 13 5 day ago and now I just note that my laptop have bulge like in picture.I just want to know it is a new design or my battery Swollen?Please help. In examining the swollen old battery, I determined that swelling was caused by air trapped inside the black battery pack cover. Dell XPS 13 9343/9350 Laptop Battery | New / Part Only. Prior to writing and translating for Notebookcheck, I worked for various companies including Apple and Neowin. Removing the bottom case revealed the culprit of the problem, with several cells of the 56 Wh battery having badly swollen. They breached my data/address and associated my account with someone in California. XPS 13 swollen battery rant. The Surface Laptop, for instance, received a repairability score of 0, with its battery being difficult and dangerous to replace. Clearly, these had pressed against the top case, forcing one side of the trackpad upwards, which gradually made the left-hand side of the trackpad harder and harder to activate. My battery in my 9550 is 18 months old, out of its initial warranty and has the same issues. Dell seemed to take no interest in this safety concern and wanted me to pay approximately $170 (including shipping) to replace a faulty battery. If you use it just now and then and as UPS, 90%-80% is a reasonable compromise. I have not yet been able to find any success stories regarding the 9560 model, which as you mentioned seems to me to be egregious on Dell's part considering the inherent danger in swelling lithium-ion batteries. On 3/28/18 I notice that the battery is swelling and has warped the keyboard and trackpad. The swollen battery ruined the motherboard even though I removed the battery. My warranty expired last year though battery is usually warranty exempt. Note that the image is what I saw on my 9350. Dell's Support explanation was: "This might have been changed online from your side." You can Google "laptop battery swollen" and read stories from pretty much all manufacturers across the board, not just from Dell alone. In this video I'll tell you how I finally got a replacement batte. Build Quality . Rome Tech ML1220 CMOS Battery for DELL XPS 15 13 9343 9350 9360 9365 - BIOS RTC ML1220 XPS 13 CMOS Battery Rechargeable Battery with 2 Wire Cable 4.4 out of 5 stars 74 $10.99$10.99 FREE delivery Fri, Nov 4 on $25 of items shipped by Amazon Or fastest delivery Wed, Nov 2 Small Business Related searches dell xps 13 9350 battery
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